• Warranty issues
- The product warranty period is one year from the date of purchase. Customers please keep the service warranty card or purchase invoice of the product properly.
- Or confirm the warranty information with the official LINE to ensure your product warranty eligibility.
- If the product is naturally damaged within the warranty period, the company will provide warranty repairs. The freight for delivery shall be borne by the customer and the company each time.
- During the warranty period, failures caused by abnormal operation of the product, damage caused by human factors, and replacement of consumable parts are not included in the warranty. If there is a need for maintenance and replacement; maintenance and parts fees will be charged.
- When the warranty period has expired or the warranty information has not been provided, or the following situations occur, the company will regard it as non-warranty damage repair, and the customer must bear the round-trip freight and related repair or parts costs.
• Notice
- Failure or damage due to natural disasters, earthquakes, lightning strikes, abnormal voltage, and environmental factors.
- Reposting, counterfeiting, or changing the barcode of the product serial number, or the barcode is damaged and the warranty period cannot be recognized.
- Disassemble the product, refit or replace non-original parts without the authorization of the original factory by yourself or entrusting others.
• Maintenance issues
- If you need repairs, please contact the official LINE customer service team first. Our maintenance staff will evaluate whether repairs are available for you, or submit a repair application on the official LINE, and we will serve you as soon as possible.
- If there is a maintenance or parts cost, the company's maintenance personnel will first provide a quotation, and the customer will decide whether to repair it; then the formal maintenance process will be carried out.
- After the company receives the customer's repaired product, it will be repaired and returned to the customer within about 7 working days (excluding holidays).
- For repairs, please attach your warranty card (order number, name, contact number, or proof of purchase invoice) to the product and also inform the official LINE customer service team that the product has been sent and the subsequent delivery information.
Items shipped to:
Recipient: ADORE U Service Center
Address: 2nd Floor, No. 385, Xingshan Road, Neihu District, Taipei City
Tel: (02) 2790-1343
- If you encounter any problems or need help, please contact our customer service team LINE:＠ADOREU during business hours.
- Products within the warranty period; after repair or replacement, if the repair label is affixed to the product, the warranty period is still based on the date of first purchase.
