• Not yet a member of the first purchase
- You can select the product you like first, enter the product page, click on the style and quantity, and press "Add to Cart".
- After entering the checkout screen, enter your usual E-mail "and fill in the buyer's information" according to the system instructions, and select the delivery method and payment method, and then click "Go to checkout", the system will follow the payment method you selected Guide you through the checkout action to complete your purchase.
• Already an ADORE U member
- Please log in as a member first, select your favorite products, enter the product page, select the style and quantity, and press "Add to Cart". After all selections are completed, click "Order Checkout" on the shopping cart screen on the left . After entering the checkout screen, enter "buyer information" according to the system instructions, select the shipping method and payment method, and then press "go to checkout", the system will guide you to complete the checkout action according to the payment method you selected, and you are ready Finish shopping.
• How to become a member
- Click "Category" on the upper right of the webpage, and the account information will pop up on the left side of the screen. Click "New User Registration" to enter the membership page.
- There are three ways to join our membership, you can choose:
- Register with LINE or register with Facebook.
- Re-enter the user name, email, password and other personal information to register a new member account.
- After the above steps are completed, the system will guide you to the login account status and return to the homepage of the official website. At the same time, you will also receive a registration completion notification letter in your E-mail.
• How to choose products
- Select the product and quantity you want to buy, and add it to the shopping cart.
- After selecting, all the products currently selected in your shopping cart will appear on the left side of the screen. When you confirm that you have selected all of them, press "Order Checkout" to enter the checkout screen.
- Enter your buyer information, and choose your desired shipping method and payment method.
• Payment method
- After selecting the product, enter the checkout screen, and you can choose the payment method according to the delivery method you want.
- If you choose "Pay in advance home delivery / supermarket pick-up", you can choose credit card, ATM teller machine, and online ATM payment methods.
- If you choose "Pickup at Supermarket", you can pay at the supermarket to pick up the goods.
- If you choose ATM transfer, the payment must be completed within three days, otherwise the system will automatically cancel the order.
• Shipping method and shipping cost
- Our current products are home delivery and supermarket pickup.
- Shipping fee for home delivery after payment: 150 yuan per order.
- Shipping fee for cash on delivery: RMB 80 per order.
- There is another supermarket that does not pay for picking up the goods, and the shipping fee is: 80 yuan per order.
• Shipping days and regions
- Home delivery to home
Delivery days: 2-3 days
Applicable area: Taiwan main island
- supermarket pickup
Delivery days: 3-5 days
Applicable area: Taiwan main island
• Shipping instructions
- After the order is placed (excluding the day of order), it will be sent out in about 1 working day, excluding holidays.
- Delivery time is Monday to Friday 10:00 - 1500, no delivery is arranged on holidays.
- If there are too many orders or force majeure natural disasters during festivals and holidays, shipments may be delayed.
- If selected (home delivery): The actual delivery status will be determined according to the route arranged by the home delivery driver.
- If you choose (Superstore): Please pay attention to the arrival text message and pick up the goods within 7 days after the arrival, please do not pick up the goods without reason; if there is any trouble, the loss of shipping costs will be absorbed by the customer.
• How to confirm the order
- After you order the product and the order is confirmed, your E-mail will receive a notification of the order establishment.
- In addition, you can also go back to the official website and click "Category" in the upper right corner to open the account information on the left side of the screen, and then click the "Order" option to view your order information.
• About home delivery delivery
- At present, the home delivery method provided by ADORE U can be delivered as long as the home, company, management office, guard room, and Lichang City can collect it on behalf of you, but if it is inconvenient to collect the payment on behalf of you, it is recommended that you choose to pay first (ATM/credit card) home delivery will be more convenient.
• Confirm whether the order is completed / query order information
- When you have registered as a member of the website and ordered products on the official website, you can return to the official website again, click "Catalogue" in the upper right corner, and the account information on the left side of the screen will open, and then click the "Order" option to view Information about products you have ordered.
• Change order content/payment method/cancel order
We currently provide four payment methods: cash on delivery, credit card, online ATM transfer, ATM teller machine transfer.
Since you can no longer modify any content online after confirming the order, the following are several situations for modifying the order for your reference. If your problem cannot be solved, please contact our online LINE customer service:
Choose the following methods of online ATM transfer, ATM teller machine transfer, and credit card payment.
- If you want to cancel the order, please do not go to the payment checkout, the system will automatically cancel the order after three days without payment.
- If you want to change the receiving information, please do not go to the payment checkout, just create a new order and pay for the checkout with the new order. The system will automatically cancel the old order without payment within three days.
- If you have already paid and want to cancel the order, please contact the online LINE customer service before 4:00 p.m. on the day of placing the order to cancel the order and process a refund for you.
- If you have already paid and want to cancel the order or change the product, if the order has been shipped, please follow the return instructions within the 7-day appreciation period to apply for a return refund and place a new order.
Choose cash on delivery.
- If you want to cancel the order, please contact the online LINE customer service before 4:00 p.m. on the day of the order to cancel the order for you.
- If the order you want to cancel has already been shipped, please contact the online LINE customer service first. If the order is rejected without reason, the company has the right to reject your order in the future.
• Multiple payment methods
We currently offer three payment methods:
- Cash on delivery (superstore pickup).
- Online credit card swiping (home delivery after payment/supermarket pickup).
-ATM teller machine transfer, online ATM transfer (home delivery after payment/supermarket pick-up).
- You can choose a payment method that suits you and is convenient for you to order goods.
- Remind you, if you ask someone to collect it, such as the company, management room, guard room, etc., it is recommended to choose to pay first and then home delivery will be more convenient!
• Query ATM transfer account number
- If you choose to pay by ATM teller machine transfer, the ATM payment account will pop up after you place the order, and you can print it out and bring it to the ATM teller machine for payment.
- If you need to check the ATM payment account again, you can go back to the official website, click "Category" on the upper right, and the account information on the left side of the screen will open, and then click the "Order" option to view the items you have ordered Relevant information, the payment information will display the payment bank
line code and payment virtual account number.
• Is there an expiry date for ATM transfers
- Yes, if you choose home delivery after payment by ATM transfer, if the payment is not completed within three days, the order will be automatically canceled by the system.
• Unsuccessful credit card swiping
- The reason for the unsuccessful card swiping may be that the current network connection is at a peak time, the connection is unstable, the verification code is not issued successfully, the SMS verification code is entered incorrectly, the valid date of the card number is filled incorrectly, the card swiping platform or the card-issuing bank is connected Unstable return... etc.
factor.
- If you cannot receive the SMS verification code during payment, please confirm whether the mobile phone number registered for the bank credit card application is correct. The sending of the SMS is not immediately related to the SMS platform of the telecommunications company, the connection of the card swiping platform, and the peak hours.
- If your credit card cannot be swiped online, it is recommended that you use cash on delivery or ATM transfer
• Forget the password
- If you forget your member account password, you can go to the member login screen, click "Forgot Password", enter the E-mail of your registered account, and the system will send an email with instructions on how to reset your password (E-mail delivery time will be slightly delayed, please wait patiently)
• Modify personal information
- If you want to modify your personal information on the official website, you can click "Category" in the upper right corner to open the account information on the left side of the screen, then click "Personal Information" to enter the personal information page and change what you want information.
• Subscribe/Cancel EDM
- If you want to add a subscription or cancel ADOREU's EDM, you can click "Category" in the upper right corner to open the account information on the left side of the screen, and then click "Personal Information" to enter the personal information page. On the personal information page There will be an option of "Store Information and Preferential Plan" on the lower left. After checking, you can receive ADOREU's electronic EDM in your E-mail mailbox. If you want to cancel it, just uncheck it.
• Goods received but no invoice attached
- This website will be provided according to the way you choose to issue invoices, and electronic invoices will be sent to you by email; paper invoices will no longer be sent (except for triple forms)
• Can I apply for a paper invoice
- Yes, if you need a paper invoice, you can choose to require a paper invoice when placing an order, and we will send the paper invoice to your delivery address after the seven-day appreciation period expires.
• Return within the appreciation period without an invoice
- If you apply for a return refund within the seven-day hesitation period, the system will directly invalidate the issued electronic invoice, so there will be no more invoices.
• Can multiple invoices be issued for multiple purchases
- The invoice is issued as one invoice for each order, so multiple invoices cannot be issued for multiple items in the same order.
• Can electronic invoices be printed directly to redeem prizes
- The original invoice must be used for prize redemption. When you win a prize, we will send you the winning invoice by registered mail. The electronic invoice file provided in the mailbox is for reference only and cannot be redeemed. Please note.
