• Check shipment status online
- After the order is shipped, the system will provide a tracking number in your order information, you can use this tracking number to check the order status.
- If you have other questions, please contact our LINE customer service @ADOREU.
• Received the wrong item
- If there is any problem with the product received, please contact LINE customer service on our website, or search for LINE ID: @ADOREU.
- Please describe your problem in detail, and provide the order number, the mobile phone number used when placing the order, and the photo of the actual product received. After the customer service staff judges that it is indeed a wrong product, they will assist you to enter the return service process, And resend the correct product to you.
- Remind you that the returned product must be in a brand new state, and complete packaging (including the product body, accessories, gifts, guarantee, original packaging and the integrity of all accompanying documents or information), do not miss any accessories, do not Disassemble and inspect the product by yourself or damage the original outer box. The original outer box and original packaging are part of the product, or if there are missing, damaged or missing parts, it may affect your right to return the product, and may also be deducted according to the degree of damage as a reply Necessary expenses for the original state.
• Receipt of defective merchandise
- If there is any problem with the product received, please contact LINE customer service on our website within seven days of the appreciation period, or search for LINE ID: @ADOREU.
- Please describe your product problem in detail, and provide the order number and the mobile phone number used when placing the order. After the customer service staff judges that it is indeed a defective product, they will assist you in entering the replacement service process.
- The upper limit of our subsidy for the shipping cost of returning the product is 150 yuan, and the details need to be photographed to speed up the follow-up operation.
• Return application method
- Please note: In addition to the defects of the product itself, in order to take into account personal hygiene issues, the product cannot be returned or exchanged after unpacking, please forgive me.
- Be sure to keep the integrity of the product and related accessories, and please contact us within 7 days (including holidays) from the date of receipt of the product to handle replacement matters (the outer plastic film has been torn or the plastic bag of the product has been opened, that is, it is opened state)
According to the "Consumer Protection Law", consumers have the right to a 7-day commodity appreciation period (the "days" is calculated based on the receipt of the supermarket pick-up or home delivery). The hesitation period is not a trial period, and the product must be brand new and unopened. If the product has been opened, it cannot be returned or refunded.
- Items received more than 7 days ago will not be returned.
- Packaging material characteristics: For example, special electroplating products, special-shaped packaging cartons, etc., because the packaging cannot avoid minor collisions during transportation and produce minor flaws, those who don't mind place an order to buy.
- Color difference problem: Any product, especially a product with a variety of colors, will have color difference problems to some extent for each computer, and replacement due to color difference problems is not accepted. It is recommended to ask customer service before buying to be more objective.
- The returned product must be in a new state and with complete packaging: (complete definition is: the original product and gifts have not been opened, (including the integrity of the product body, accessories, gifts, guarantee, original packaging and all accompanying documents or information) Do not miss any accessories in order to handle returns and refunds.
- Coupons that have been used are no longer valid after the checkout is completed, and the coupons cannot be retrieved after the return application is completed, please understand.
- When you submit the return application, you agree to our return policy, and accept us to handle the invalidation of the invoice and related follow-up processing matters.
• Refund instructions
- If you pay by credit card, the returned product will be refunded online after the staff confirms that the product quantity is correct; the actual credit date of the refund will vary according to the credit date of each card-issuing bank, please contact the card-issuing bank The bank confirms the actual entry date.
- If you use other methods of payment, you must provide the correct remittance account number in order to complete the refund procedure.
- We will refund the money to your account within 14 days after confirming that it meets our refund standards and the information is confirmed.
• Situations where returns cannot be processed
- If the 7-day hesitation period has passed, returns cannot be processed.
- If any item in the order to be returned has been opened and is missing, the return cannot be processed. (Including the integrity of the product body, accessories, gifts, guarantee, original packaging and all accompanying documents or information)
- If there is a discrepancy between the returned product and the order, if all the products (including gifts) in this order are not sent back and packaged properly, your right to return the product will be affected.
• Circumstances where a refund cannot be processed
- In order to make the refund go smoothly, please be sure to leave the correct remittance information of the payment at that time. If the remittance account number is filled incorrectly, the refund will not be processed.
- If you ask for a paper invoice but fail to send it back (the customer service will contact you to make a replacement copy of the invoice, and you will have to absorb the postage for the replacement copy).
- After receiving the returned product, the customer service will first check the brand new status of the product and whether the packaging is complete. After the inspection, if there is no abnormality, the refund details will be notified by SMS, and the refund will be processed.
Items shipped to:
Recipient: ADORE U Service Center
Address: 2nd Floor, No. 385, Xingshan Road, Neihu District, Taipei City
Tel: (02) 2790-1343
- If you encounter any problems or need help, please contact our customer service team LINE:＠ADOREU during business hours.